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STORE POLICY
ORDERING
Upon completion and acceptance of your order, you will recieve an email confirmation from Joyful-Heart Gift's with the details of your purchase.
Additional status changes will be sent as your order proceeds through the process. This includes notifying you when your payment has been recieved, when your order has been shipped. We do our best to keep you informed on your order status. PLEASE ALLOW AT LEAST 7 - 10 BUSINESS DAYS FOR DELIVERY OF YOUR ORDER.
PAYMENTS
All payments are processed by PAYPAL, THIS INCLUDES ALL CREDITCARDS: MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER, ETC.
SHIPPING
Upon receipt of payment, the item(s) will be shipped according to the shipping policy outllined here. As soon as your order has been shipped, you will recieve another email that confirms that confirms the shipping and provides tracking information so that we can easily track your package.
we ship packages using : UPS- ground within 7 - 10 business days
6.95 for orders under $50.00
15 percent for orders over $50.00
** WE CHARGE THESE RATES REGARDLESS TO THE WEIGHT OF YOUR ORDER
** NO INTERNATIONAL SHIPPING AT THIS TIME, WE SHIP ONLY IN THE USA - 48 STATES
RETURN POLICY
We stand behind all of our products and are committed to your satisfaction.
We have a 7 business days money back gurantee of receipt of your purchase, so, if not satisfied, just simply return for refund. Please email us at [email protected] for instruction on return shipping( you need a RMA - return merchandise authorization, we will not allow returns on items that has gone past the 7 business day limit. . No refund on return shipping charge, so please make sure you check for the best rate for the package size and content.
Upon receipt of your , please check it against the packing list to uinsure that all is correct. Please keep all packing materials and slips should you need to retrurn the item. After contacting us and receiving your RMA, you have 10 business days to ship merchandise back for a credit, if everything is intact, a credit will be shipped using the same method (paypal.com), unless other arrangement has been made. The manufacturer's warranty information and service address should be clearly marked on the package you recieved.
DEFECTIVE PRODUCT
IF YOU RECIEVE A DEFECTIVE PRODUCT PLEASE FOLLOW THE RMA INSTRUCTIONS ABOVE. WE WILL MAKE ARRANGEMENT TO HAVE IT REPLACEMENT ITEM RIGHT AWAY, AT NO ADDITIONAL COST TO YOU.
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